Shipping from Vietnam to Germany and Europe by air
Every Saturday · at our European warehouse 9–10 days later · free nationwide pickup from 10 kg.
Sending to our Hanoi warehouse
- Bring it yourself: warehouse in Nguyen Xien, Thanh Xuan, Hanoi – message our team for the exact address before sending.
- Viettel Post: get a VU CARGO label via our Facebook page, stick it on and wait for Viettel Post to collect, or take it to a post office.
- Other services: Grab, Ahamove, VNPost… to our Hanoi warehouse.
- Free home pickup nationwide for orders from 10 kg.
Detailed price list (in Vietnamese): tinyurl.com/giavneu
Schedule
| Milestone | Time |
|---|---|
| Cut-off | Thursday 16:00 |
| Flight | Every Saturday |
| At our European warehouse | 9–10 working days |
| Home delivery | +1–3 days (DHL/UPS) |
Fees in Germany & the EU
| Item | Fee |
|---|---|
| Home delivery in Germany | €10/parcel (≤ 25 kg) |
| Home delivery in other EU countries | €25/parcel |
| Inspection | €8/shipment |
Payment
- Within 3 days of the flight you receive the invoice with the waybill and payment instructions.
- You can also pay cash when you hand in goods at the warehouse.
Frequently asked questions
When are the flights and how long to Germany?
Cut-off 16:00 on Thursday, flight every Saturday. At our German warehouse 9–10 working days later (excluding Saturdays, Sundays and holidays), home delivery 1–3 more days.
What are the delivery fees in Germany and the EU?
Home delivery in Germany: €10/parcel (max. 25 kg). EU countries: €25/parcel (not Switzerland, UK, Norway). Inspection fee: €8/shipment (food, cosmetics, traditional medicine).
Why do I sometimes have to collect from the post office?
About 70 % of orders are delivered to the door. Couriers in Europe don't call ahead; they look for the name on the doorbell or mailbox – make sure it's written correctly. If you're out, the parcel goes to the nearest post office.
Which items can be sent, and which are banned?
Allowed: dried food (vacuum-packed), clothes, shoes, bags, food supplements, traditional medicine. Banned: batteries, power banks, magnets, flammable goods, fresh food, alcohol, tobacco, jewellery, gold and silver, cash, counterfeit goods.
What compensation do you offer?
Regular goods: actual value, max. €10/kg. Insured goods: 100 % of the value. A continuous unboxing video, starting while the shipping label is still intact, is required.
What if I send a banned item by mistake?
Found in Vietnam: you collect it again at our office. Found by airport security/customs: the goods are destroyed, a €65/parcel fine applies and the freight is still charged.
Need a quote or a customer code?
Message VU CARGO on Messenger or Zalo – our team in Germany and Vietnam replies right away during business hours.